Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• https://www.patchs.ai/practice/valleymedicalcentre Available Monday to Friday from 8am to 6.30pm or until we have reached capacity. We will respond within 24 to 48 hours, Monday to Friday from 8am to 6.30pm
• Phone us Monday to Friday from 8am to 6.30pm
• Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• https://www.patchs.ai/practice/valleymedicalcentre Available Monday to Friday from 8am to 6.30pm or until we have reached capacity. We will respond within 24 to 48 hours, Monday to Friday from 8am to 6.30pm
• Phone us Monday to Friday from 8am to 6.30pm
• Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm
• Through the NHS website or NHS App

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However, you choose to contact us we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

To cancel your appointment:

• Phone us Monday to Friday from 8am to 6.30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs